Overview
What it was about.
The reception team of a specialist practice spent much of the day on the phone scheduling and rescheduling appointments — with a full waiting room.
Starting point
- Appointments booked almost exclusively by phone
- High no-show rate due to forgotten appointments
- Idle time from short-notice cancellations
Our solution
- Online booking with real-time availability
- Automatic reminders via email and SMS
- Smart waitlist fills freed-up slots
The outcome
- 60% fewer calls at reception
- Noticeably fewer missed appointments
- Better-utilised consultation hours
Technology
What we built it with.
TypeScriptNext.jsPostgreSQLAzure
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